Privacy Policy | SportWays

Privacy Policy

We respect your privacy and want to provide transparency in the data we collect and use regarding our events. We would therefore like to inform you about your rights in managing that information. For that reason, we have revised and updated our Privacy Policy.  

The changes we have made in our statement make it more clear what kind of information we have on you (and your child/children). They derive from the General Data Protection Regulation (GDPR). The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU) as per the 25th of May 2018. As we believe that all our customers should benefit from its mandates, we're implementing it globally.

We protect the personal information we own of SportWays users (from now on: “users”). This involves visitors, registered clients, child(ren) of registered clients and registered staff members. If you have specific questions or comments about how we use this data, please contact us at privacy@sportways.com. We’re happy to help! 

Who is the controller your personal data?
The Dutch company SportWays B.V. (“SportWays”) is the controller of the data you submit to us and is responsible for your personal data under applicable data protection law.

Operational office
Nieuwe Kalfjeslaan 21c
1182 AA Amsterdam
The Netherlands

Postal address
Postbus 75339
1078 AH Amsterdam
The Netherlands

Chamber of Commerce registration number:
33239489

VAT number:
NL-8193.03.033.B.01

Who can access your data?
The personal data that we collect from you (and your child/children) is accessible for employees of the SportWays Operational Office. We will never share or sell your data with third parties for marketing or any other purposes.

What type of personal information do we collect? 
We collect your (child/children’s) data you voluntarily provide to us exclusively for the organisation of our events. This involves all data you complete during the registration of a participant. When you process the registration for an event in the future, you will have the opportunity to modify this information again. In the meantime, you can have your data updated by contacting us. It is our mission to give our participants the most comfortable experience during our events. With this data, we are always able to anticipate on the information we have.

We process the following categories of personal data: 

  • user account (email address which is used during logging in)
  • password (stored encrypted)
  • sign up date
  • first and last name participant
  • preferred and other languages
  • gender 
  • date of birth
  • address, zip code, residence and country
  • phone numbers (parent/caretaker and participant)
  • email address participant and email address(es) parent(s)
  • information about club, team and player details
  • information about school and General Practitioner
  • information about clothing sizes
  • diet information
  • medical information
  • names of other participants to create the right tent and training groups
  • any other comments
  • order history
  • contact history
  • edit history
  • administration information (i.e. invoices)
  • payment method (important: we don’t store any bank or card details!)

We also automatically collect functional data when you visit our website. This data is anonymous and includes geographic location, IP address, system data, such as browser type, visited web pages controller operating system and software version. We collect this information to help ensure that our products are working properly and to provide you with customer support if needed. We also collect this data to guide product improvement and support decisions. When you decide to contact us using a social media channel or our LiveChat, we also collect social media identifiers, the content of our chats and other communications with our customer support (name, email address and possibly phone number).

How do we protect and secure your personal information?
SportWays is committed to protecting the security of your personal information. We take this very serious. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable. We use a variety of appropriate technical and organisational measures and industry standards to protect your personal information and help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We store the personal data you provide on computer systems that have limited access and are in controlled facilities. Additionally, we ensure that our third-party data center vendor (Dong IT B.V.) provide adequate security measures. During our events, we give our designated staff members with a responsible position, limited access to the data they need. Therefore they can access specific information about a participant or staff member when an exceptional situation occurs. This temporarily access for selected staff members will be restrained when the event has taken place.

We keep personal data for as long as necessary for the event and complying with our legal obligations (at least ten years). We remove all address, contact and medical details of former participants who are not suitable for future events of SportWays. This occurs every year and is done by an automated process. 

You can only access your account information through the use of an individual user login and password you select. During transmission over the internet, your data is protected with encryption (HTTPS Certificate SSL). Your password is stored using one-way hash, which means it cannot be revealed. SportWays is not able to disclose your password and we will never ask you to provide it to us. Only if you give explicit consent by email, we can reset your password.  

What are your rights?
We want you to be in control of how SportWays uses your personal data.

Right to access
You have the right to request information about the personal data we hold on you at any time. You can contact SportWays who will provide you with your personal data via email.

Right to portability
Whenever SportWays process your personal data by automated means based on your consent or based on an agreement, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to erasure
You have the right to let us erase any personal data processed by SportWays at any time. 

If you would like to use (one of) your rights above, please contact us by sending an to privacy@sportways.com with the name of the participant or staff member and email address. 

Right to rectification
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to object to processing
You have the right to object to processing of your personal data that is based on SportWays’ legitimate interest. When registering or purchasing on our website, we rely on you that your personal information is complete, accurate and up-to-date. Please inform us promptly of any changes to, or inaccuracies of, your personal information (address changes) by contacting us and sending an email to info@sportways.com

Right to object to direct marketing
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from all our newsletters and direct marketing by following the instructions which you can find in each email we send. Please take into account that - regardless your settings in communication types - we will always be in contact with you about specific information on ordered product(s)/event(s), changes in our privacy policy and personal data breach.

How do we communicate with you and with which data?
We communicatie in various ways with our users, where we use the personal data from your account for. This is necessary to ensure a proper organisation of our events. Additionally, we communicate with our users about our annual range of products. We attempt at any time to share relevant and pre-selected (product) information with our users only.

  • Email: information about booked products/events, important information about events (i.e. transportation of our participants from the airport to the camp premises, etc.), programme of our year calendar, etc..
  • Phone: updating parents/caretakers about small medical incidents, missing information in order data (i.e. participant’s flight details), more extensive communication about a specific topic, etc.
  • Mail: once a year, we send our brochure to the address of former participants’, who fit the target group of our overnight camps. Besides, we send an invitation by mail to former participants of overnight camps to become a staff member. This is a single call.

Obviously, all communication methods as stated above are not applicable when you have referred to your right of erasure or processing).

How do we use cookies? 
SportWays uses cookies when you visit our website. A cookie is a small file, which asks permission to be placed on your computer's hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie for you.
The cookie recognizes your browser when you visit us again, therefore it remembers your preferences. There are also strictly necessary cookies, that are essential for you to browse our website and use its features, like adding a product to your ‘shopping cart’. Additionally, we use functional cookies, that allows our website to remember choices you make and personalize your experience. For instance, we may store your geographic location in a cookie, to present our website in your language. Furthermore, cookies help us to collect information about the user experience and how we can optimize our website. All to make it easier for you to navigate through our website. Finally, analytical cookies are used (Google Analytics) to help us understand visitor behaviour on our website, what pages they find most useful and how users came to our website. You can always choose to disable cookies. 

In addition, we use graphic images - known as ‘pixels’ - to help us better understand and optimize the order process. We also use these pixels to help us reach our target audience at their platform.

What procedures do we have in place during a data breach?
If in any case a breach of data such as loss, alteration, unauthorised disclosure or access, personal data transmission, storage or otherwise processed happens, we will notify you immediately after we become aware of.

What about the links to other sites on sportways.com?
We may offer links to sites that are not operated by SportWays. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies, and any information you submit to those companies is subject to their privacy policies.

Our Terms and Conditions
If you browse and use our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SportWays relationship with you in relation to this website. If you do not agree, you should not use this site. The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
You may not create a link to this website from another website or document without SportWays’ prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to Dutch laws.

Copyright
All materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of our website (collectively, the "Contents") are intended solely commercial use. You may download or copy the Contents and other downloadable materials displayed on our website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, this website or any related software. All software used on our website is the property of SportWays.com or its suppliers and protected by Dutch and international copyright laws.

What if we make changes to our Privacy Policy?
This privacy policy is effective as of May 25th, 2018. From time to time, it may be necessary for SportWays to change this Privacy Policy. Any change made or any new point added to the Privacy Policy as described above, will be published here on this page. The major changes will also be informed through our newsletter.

How can I contact SportWays if I have questions regarding the Privacy Policy?
If you have any questions about the use of your personal information (right to access, portability and/or erasure), please send us an email to privacy@sportways.com

If you have any questions about the correction or completion of your personal data (right to rectification and/or object to processing), please send us an email to info@sportways.com

Last updated on May 25th, 2018. SportWays reserves the right to change or modify the above contents any time without any prior notice.